Refund and Returns Policy
Last Updated: December 17, 2025
Payments for CertOf™ services are processed by Paddle.com as our Merchant of Record (“MoR”). Refunds, cancellations, chargebacks, and payment disputes are handled in accordance with Paddle’s Buyer Terms and applicable consumer protection laws.
Refund window
Where a refund or right of cancellation applies, the standard cancellation window is 14 days from the date of purchase, in accordance with Paddle’s Buyer Terms and applicable law.
How to request a refund or cancellation
To request a refund or cancellation, please contact Paddle through their support channels (for example, via the link provided in your Paddle email receipt) and include your order details such as the email used at checkout and your order/transaction reference.
For questions about service delivery or translation quality, you may also contact us at [email protected]. Payment disputes and refunds are handled by Paddle as the MoR.
Digital services
CertOf™ provides digital services and digital delivery. The availability and handling of refunds and cancellation rights for digital services are governed by Paddle’s Buyer Terms and applicable law.
Terms
Changes to this policy
We may update this Refund Policy from time to time. The “Last Updated” date above indicates when this policy was most recently revised.